Terms & Conditions

Last Updated: January 24, 2026

Welcome to Second Order Agency. By accessing or using our website, engaging our services, or contacting us through any channel, you agree to the following Terms & Conditions. If you do not agree, please refrain from using our site or services.

1. Use of the Website

You agree to use our website and any associated services for lawful and appropriate purposes only. You may not:

  • Attempt to gain unauthorised access to our systems or infrastructure

  • Use the site to transmit harmful, misleading, or malicious content

  • Copy, distribute, or reuse website content without permission

We reserve the right to restrict or terminate access if misuse is suspected.

2. Intellectual Property

All content on this website — including text, frameworks, visuals, graphics, concepts, logos, and case studies — is the property of Second Order Agency unless otherwise stated.

No content may be reproduced, distributed, or used for commercial purposes without prior written consent.

3. Project Engagement & Services

All client work is governed by a separate written agreement outlining scope, deliverables, timelines, and commercial terms.

Second Order Agency reserves the right to decline any project or engagement at our discretion.

4. Fees, Payments & Refunds

Payment terms will be defined in the relevant agreement or invoice. Unless otherwise agreed in writing:

  • An initial fee or retainer is required before work begins

  • Fees are payable according to the agreed schedule

  • Completed work is non-refundable

Late payments may incur additional fees or suspension of services.

5. Confidentiality

We treat all confidential information shared with us responsibly and expect the same in return. Clients agree not to disclose any proprietary methods, frameworks, or materials shared as part of an engagement unless explicitly permitted in writing.

6. Limitation of Liability

While we apply care and professional judgment to all work, Second Order Agency is not liable for:

  • Any direct or indirect loss resulting from use of this website

  • Outcomes influenced by third-party platforms, vendors, or tools

  • Commercial or performance results following strategic, creative, or media decisions

All services are provided on an advisory and execution basis, and outcomes cannot be guaranteed.

7. Third-Party Tools & Links

Our website or services may reference or integrate third-party tools, platforms, or links. We are not responsible for their content, availability, or data practices. Use of third-party services is at your own discretion.

8. Changes to Terms

We may update these Terms & Conditions from time to time. The most recent version will always be available on this page with the updated date.

Continued use of our website or services constitutes acceptance of any changes.

9. Governing Law

These Terms are governed by the laws of [United States / New York State — adjust as needed]. Any disputes shall be subject to the jurisdiction of the relevant courts.

10. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

david@secondorderagency.com